Purchases and access
Missing Premium access, restore purchases, or manage a plan bought through Apple or Google.
Write to usThaiHabit Help
How can we help?
Get help with lessons, Premium access, audio and speech, online tools, feedback, bugs, privacy, and data requests.
Choose a topic
Start with the issue you can see.
Audio and speech
Built-in audio, microphone permissions, speaking feedback, or an online pronunciation exercise.
Write to usLessons and content
An unclear instruction, a Thai content correction, progress, review, or a lesson that cannot continue.
Write to usPrivacy and data
Questions about local data, account export or deletion, optional online tools, or a support record.
Write to usA useful report
Four details help us find the problem.
Please do not send passwords, authentication codes, payment-card details, or unrelated personal files.
- 01WhereName the exact screen, lesson, practice mode, or feature.
- 02ActionShare the final one or two actions before the issue appeared.
- 03ResultCopy the visible message and explain what you expected instead.
- 04SetupInclude your platform, app version, and whether you were online.
Quick answers
Before you write.
How do I keep progress?
Open Profile and sign in with email, Google or Apple to back up your ThaiHabit progress across devices. Without sign-in, progress stays on this device. Premium is restored separately through your store account.
How do I restore Premium?
Open Profile, then Membership and access and tap Restore purchases. Use the same Apple Account or Google Play account that bought Premium.
What works offline?
Local lessons, built-in audio, reviews, selected custom vocabulary and media already saved on this device work without internet.
Why do some speaking tools need internet?
Generated conversation replies, speaking feedback, new reference audio, account backup, rankings, support and store reviews use online services. Local lessons, built-in audio, reviews, your word sets and word practice still work offline.
Can I reset learning data?
Open Support, then Manage data. Reset progress keeps settings; Delete app data removes data saved on this device.
What data is sent with support?
Support requests can include your message, optional email, app version and basic device details. They stay linked to the current app or account.
Looking for how ThaiHabit handles data or subscriptions?