Let's get you learning again.

Choose your level, learning reason and available time in the app. Start with a guided session, or try the short lesson on this website before installing.

Check media volume and the selected speaker or Bluetooth device. Try the exercise again with an internet connection if its audio has not been downloaded. If the problem continues, tell support which lesson and device you used.

Online conversations, pronunciation feedback, purchases, restoring purchases and account sync need internet. With Premium, download available lessons before going offline. Only content and audio already available on your device can be used without a connection.

Use the same Apple or Google account that made the purchase, connect to the internet and choose Restore purchases in the app. If access is still missing, contact support with your platform and app version. Do not send full payment details.

Manage or cancel your subscription in the Apple or Google account used for the purchase. Deleting the app or requesting account deletion does not cancel a store subscription.

You can request account and app-controlled data deletion on this website, including when you can no longer open the app. Support verifies your identity before processing the request. Device-only data must be removed on each device.

Name the screen or lesson, describe your last steps and copy the message you saw. Include your platform, app version and whether you were online. A precise example helps us investigate.